Developing Organizational Citizens: Creating Business Impact and Greater Human Capital

Organizational citizenship behavior, when part of a leadership development program, can have an impact on an organization's culture and can impact measurable, tangible business outcomes. Striving for increased organizational citizenship behaviors as a component of leadership development programs can be beneficial in realizing greater organizational human capital and business impact, such as job satisfaction, reduced turnover, organizational effectiveness, and increased customer satisfaction. The associated steps for weaving organizational citizenship into a leadership development program and measuring it are outlined.     

Western Households’ Water Knowledge,Preferences, and Willingness to Pay

Water conflicts are intensifying as the population grows in the American West. Stakeholders seek a better understanding of households’ water knowledge, preferences, and willingness to pay (WTP) as they contemplate various water allocation initiatives. An Internet survey provides insight into western households’ perceptions and preferences regarding water use and management, their familiarity with water terminology, and their WTP a fee in support of eight potential water initiatives regarding water acquisition, conservation, and reallocation. Further analysis identifies factors that influence the decision. Just over half of all respondents express a WTP the fee, with an estimated median WTP among survey respondents of $15.65 per summer month. Respondents with higher self-reported water knowledge are more likely to support the fee. The probability of supporting the fee is also influenced by respondents’ demographic characteristics and attitudes toward water scarcity and management. Les conflits liés à l’eau s’intensifient à mesure que la population s’accroît dans l’Ouest américain. Les parties prenantes cherchent à découvrir les connaissances sur l’eau, les préférences et le consentement à payer des ménages étant donné qu’elles envisagent divers schémas d’allocation de l’eau. Un sondage en ligne a donné un aperçu des perceptions et des préférences des ménages de l’Ouest américain concernant l’utilisation et la gestion de l’eau, de leur degré de connaissance de la terminologie de l’eau et de leur consentement à payer une taxe pour appuyer huit projets éventuels d’acquisition, de conservation et de réallocation de l’eau. Une analyse plus détaillée a déterminé les facteurs qui influençaient les décisions. Un peu plus de la moitié des répondants ont indiquéêtre prêts à payer une taxe. Chez les répondants, le consentement à payer médian s’élevait à 15,65 $ par mois durant la saison estivale. Les répondants qui ont indiqué avoir de bonnes connaissances sur l’eau sont plus susceptibles d’appuyer l’imposition d’une taxe. Les caractéristiques démographiques et les attitudes des répondants envers la rareté et la gestion de l’eau influencent la probabilité d’appuyer l’imposition d’une taxe.     

Autotelic need for touch,haptics, and persuasion: The role of involvement

Previous research has shown that a touch or haptic element attached to a persuasive appeal can increase persuasion, particularly for individuals who have a clear preference for touch to enjoy its sensory feedback (high autotelics). This research extends previous work by including involvement in the context of an appeal by a nonprofit. We find, in an experiment where we manipulate involvement, that when a haptic element is present, high autotelics are more persuaded regardless of their involvement with the message. However, for low autotelics, a haptic element increases persuasion under conditions of low versus high involvement with the message. A second experiment measures involvement and finds that again, under low involvement conditions, both high and low autotelics are persuaded by a touch element. Finally, a field study with a local symphony orchestra is conducted in which involvement with the message is low but involvement with the company is high. In this case, a touch element is only persuasive for high autotelics. © 2011 Wiley Periodicals, Inc.     

A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation

Emotional intelligence (EI) is being recognized as a correlate of success in various domains of personal and professional life. The aim of this study is to generate and evaluate a shortened Chinese version of the Emotional Skills Assessment Process-Condensed Version (ESAP-CV) instrument for tour guides. Two stages with a total sample of 660 tour guides were conducted. The first sample (N = 260) was to develop the brief version through various deletion criteria, and the second sample (N = 400) was to examine factor structure, reliability, and validity of the short form through confirmatory factor analysis (CFA). The results indicate that the reliable and valid 35-item version (ESAP-CV-35), reduced from 104 items, captures the multidimensional nature of EI in six subscales. It offers tourism researchers a promising tool for conducting further EI-related research in a timely, effective and easily-administered manner.     

A Spatial Autocorrelation Approach for Examining the Effects of Urban Greenspace on Residential Property Values

This paper presents spatially explicit analyses of the greenspace contribution to residential property values in a hedonic model. The paper utilizes data from the housing market near downtown Los Angeles. We first used a standard hedonic model to estimate greenspace effects. Because the residuals were spatially autocorrelated, we implemented a spatial lag model as indicated by specification tests. Our results show that neighborhood greenspace at the immediate vicinity of houses has a significant impact on house prices even after controlling for spatial autocorrelation. The different estimation results from non-spatial and spatial models provide useful bounds for the greenspace effect. Greening of inner city areas may provide a valuable policy instrument for elevating depressed housing markets in those areas.     

An other view of integral futures: De/reconstructing the IF brand

This paper points to some limitations of the narrow version of integral futures (IF) as represented in the recent special issue of Futures (2008, vol. 40, issue 2). I also propose several ways that the IF brand could be refreshed through a broader and deeper approach to integral futures by way of a scholarly engagement with other kindred discourses. The main focus of this paper is to open out beyond the “myth-of-the-given” in relation to the notion of integral and in this way broaden and deepen possibilities for integral futures.     

Postformal priorities for postnormal times: A rejoinder to Ziauddin Sardar

This essay is a postformal rejoinder to Ziauddin Sardar's Welcome to Postnormal Times. I have no quarrel with Sardar's conclusion that these times are postnormal, nor do I disagree with many of his observations, but our standpoints regarding implications are somewhat contradictory. Paradoxically, rather than jump into an old paradigm form of debate with Sardar's interpretations of postnormalcy, this rejoinder is a playful postformal response. I celebrate our complementary views as expressions of the complex truths of multiperspectivality. First I question the meaning of normal and postnormal in the context of such notions as “the pathology of normalcy.” Secondly I begin to explore the postnormal circumstances from a postformal perspective. This involves discussion of notions of progress, development, evolution and co-evolution from different points of view as an opener to coming to terms with complexity. I then explore how concepts such as complexity and paradox can be understood as paths to wisdom; how active imagination can be engaged in the service of life; and how engaged imagination can unfold new normative narratives of alternative futures. Such imaginaries of hope are vital for the wellbeing of young people. The essay closes with a call to embrace the richness of complexity and play with—rather than fear—the paradox of planetary pluralism.     

An Optimal Product Mix for Hedging Longevity Risk in Life Insurance Companies: The Immunization Theory Approach

This article investigates the natural hedging strategy to deal with longevity risks for life insurance companies. We propose an immunization model that incorporates a stochastic mortality dynamic to calculate the optimal life insurance–annuity product mix ratio to hedge against longevity risks. We model the dynamic of the changes in future mortality using the well‐known Lee–Carter model and discuss the model risk issue by comparing the results between the Lee–Carter and Cairns–Blake–Dowd models. On the basis of the mortality experience and insurance products in the United States, we demonstrate that the proposed model can lead to an optimal product mix and effectively reduce longevity risks for life insurance companies.     

Do non-profit hospitals provide more charity care when faced with a mandatory minimum standard? Evidence from Texas

Policymakers often question whether not-for-profit (NFP) hospitals provide enough charity care to justify tax advantages. In 1993, Texas enacted legislation requiring NFP hospitals to provide certain community benefits at levels set forth in specific criteria to retain tax-exempt status; this paper focuses on the effect of the legislation’s requirement that NFP hospitals spend a minimum of 4% of net patient revenue on charity care. We also study a modification of the law passed in 1995, which allows the deduction of bad debts expense when calculating net patient revenue. This change effectively lowers required charity care spending, and our study considers whether Texas hospitals responded by reducing charity care spending.